Not surprisingly, over the past few days I've been talking to Royal Mail quite a lot. Their attitude to the mail delivery problems we've been experiencing in Launceston leaves a lot to be desired.
It may be that they are actually working hard behind the scenes to plug to staff shortage and to reinstate daily deliveries. I certainly hope so. But the residents and businesses of Launceston deserve better than that. We deserve an apology.
UPDATE - I'm delighted that the BBC covered this story in their bulletin tonight but should point out, of course, that the Post Office is a separate business from Royal Mail and our local Post Office and staff have nothing to do with any of the problems residents are experiencing.
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- At first their attitude was one of blaming the messenger - claiming that 48 hours was not enough to make a simple phone call.
- Then they said that because they have a form ticked in the right place, that means that every house has been delivered to every day.
- Next they said that because they hadn't had very many complaints to their call centre then it can't really be much of a problem.
- Finally, they appear to be accusing local residents of making it all up.
It may be that they are actually working hard behind the scenes to plug to staff shortage and to reinstate daily deliveries. I certainly hope so. But the residents and businesses of Launceston deserve better than that. We deserve an apology.
UPDATE - I'm delighted that the BBC covered this story in their bulletin tonight but should point out, of course, that the Post Office is a separate business from Royal Mail and our local Post Office and staff have nothing to do with any of the problems residents are experiencing.
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