Tampilkan postingan dengan label Laurence Reed. Tampilkan semua postingan
Tampilkan postingan dengan label Laurence Reed. Tampilkan semua postingan

Selasa, 16 Juli 2013

An hour with Laurence Reed

Today I spent an hour answering questions on the Laurence Reed phone in show on BBC Radio Cornwall. This is part of a series of weekly interviews with all ten of the new cabinet members.

During the hour, I answered questions on the budget, parking, toilets, the fire service and adult care among others. The listeners came from all across Cornwall, including two from Launceston.

Answering questions in a format like this is something I really enjoy doing. Not only is it a way of helping with individual cases, but it also means explaining the reasons behind our thinking to a wider audience.

In some cases there is little that the council can do. We are not allowed to charge council tax to students - that's a matter for Parliament - and we can't reduce parking charges to £1 for a whole day. But there are other areas where it is good to hear the strength of feeling and to clear up misunderstandings about what the council is doing.

At the end of the day, the more we communicate as a council, the more that residents in Cornwall will understand of our work and be able to give us their views. That is why the cabinet are doing these phone ins and why we are holding lots of public meetings to discuss the new budget.

Next Monday, Julian German takes the hot seat. Please give him a call between 1 and 2 if you have any questions on 01872 222222. In the meantime, if you want to ask me something, email using the address on the right.

PS - This is my 2000th post on this blog. Glad it could be on such a positive subject

Selasa, 18 Juni 2013

Laurence Reed to broadcast from Cornwall Council call centre

Laurence Reed has accepted an offer to broadcast his show from the Cornwall Council call centre. The offer was made by Deputy Council Leader Jeremy Rowe when he appeared on today's show.

The council (in all its guises) often gets a bad press. One of the areas regularly in the news is the call centre. Whether it is the length of time it takes to get through or the outcome of the call, it is often the target of criticism. Like other areas of the council's work, sometimes this is justified, but usually it isn't. And it is often on Laurence Reed's show that such criticism is aired - in the main by callers who have had a bad experience.

Jeremy wanted to give Laurence the chance to see for himself what happens in the call centre - the scale of the operation and the sort of calls that the team there deal with. And, hopefully, he can talk to some of the callers himself, live on air.*

When a date and time have been arranged I'll post here.



*Of course callers to the council's call centre aren't expecting to talk to a journalist and so they would have to give permission before they would be broadcast.