Last night I blogged about the cock-up on Cornwall Council's housing and council tax benefit application form. This morning the council has apologised unreservedly.
I'm glad that they have done so. It was clearly a mistake and they are changing the forms online and manually altering the paper copies.
But there are two questions remaining:
- How did this mistake happen? Who was responsible for checking the draft of the form and how did it slip through the net?
- What use is made of the information taken from ethnic background monitoring? There is only a point in asking these questions if good use is made of the information that results. I'm not at all sure that it is.
Tweet
I'm glad that they have done so. It was clearly a mistake and they are changing the forms online and manually altering the paper copies.
But there are two questions remaining:
- How did this mistake happen? Who was responsible for checking the draft of the form and how did it slip through the net?
- What use is made of the information taken from ethnic background monitoring? There is only a point in asking these questions if good use is made of the information that results. I'm not at all sure that it is.
Tweet
Tidak ada komentar :
Posting Komentar